Refund policy

At Sabia, we want you to be happy with your purchase. If you are not completely satisfied with your chair order, this Returns & Refunds Policy explains your options and how returns are handled.

1. Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

  • The item is unused and in original condition
  • All original packaging, accessories, manuals, and hardware are included
  • The chair has not been damaged, modified, after delivery
  • Proof of purchase is provided

Change-of-mind returns may be subject to:

  • Return shipping costs paid by the customer
  • Inspection upon receipt before approval of refund otherwise a 30% restocking fee applies

2. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 2 business days of delivery at:

Email: orders@sabiagroup.com.au
Phone: +61432208011

Please include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

If approved, we will:

  • Replace the item, or
  • Provide a repair, store credit, or refund in accordance with applicable consumer laws

3. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Custom-made or personalised chairs
  • Clearance or final sale items
  • Commercial bulk orders unless otherwise approved
  • Gift cards

4. Return Process

To request a return:

  1. Contact our customer support team at orders@sabiagroup.com.au
  2. Wait for return approval and instructions
  3. Securely package the item in original packaging
  4. Ship the item to the address provided

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within [5–10 business days].

Shipping fees are generally non-refundable unless the return is due to our error or a faulty product.

6. Exchanges

We offer exchanges for eligible items subject to stock availability. If you would like a different model, colour, or variation, please contact our support team at hello@sabiagroup.com.au

7. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund for products that are faulty, unsafe, or not as described.

8. Contact Us

For any returns or refund enquiries, please contact:

Phone: +61432 208 011

Email: orders@sabiagroup.com.au