Shipping policy

Thank you for choosing Sabia. Our goal is to ensure your new chairs arrive safely and efficiently.

 

1. Order Processing Time:

 

  • Stock Items: Orders for in-stock items are typically processed within 1- 3 business days.
  • Custom/ Made-to-Order Items: Please allow approx. 8 - 12 weeks for production before shipment.
  • Processing: Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
  • Pre-Order and Back-Order Fulfillment: Items on pre-order or back-order will be dispatched as soon as they become available. The expected in-stock dates will be provided.

 

2. Shipping Rates and Estimates:

 

  • Prompt Dispatch: We endeavour to dispatch orders within 2-4 business days of placement, ensuring a smooth and efficient delivery process.

 

Address Requirements:

 

  • Non-PO Box Deliveries:  

We require a residential or business address for delivery. PO Box addresses cannot be accommodated.

·         Please provide full address, including any special instructions and contact details

  • Calculated Rates: Shipping costs will be calculated at checkout based on quantity, weight and destination.
  • White Glove Service: For selected items, we offer white glove delivery (in-room placement, assembly and packing removal) for an additional fee. Please contact us to discuss your needs and obtain a quote.

 

3. Pick up:

  • Local Pickup: Free local pickup is available at our Gosford warehouse.

 

4. Shipping Restrictions & Areas:

  • We currently ship to:

Across Australia. This includes major metropolitan areas such as Sydney, Brisbane, Melbourne, Adelaide, and Perth, along with selected regional areas such as, Central Coast NSW, Wollongong, Canberra, Sunshine Coast, and Gold Coast.

  • Additional shipping fees may apply to remote areas.
  • We do not ship to P.O. Boxes.
  • For delivery addresses outside our standard metropolitan zones and regional areas, please contact us for a shipping quote.

 

5. Tracking Your Order:

Once your order has shipped, you will receive an email confirming your order is in transit. For freight shipments (larger quantities chairs/sets), the carrier will call you to schedule a delivery appointment.

 

6. Damages, Lost, or Missing Items:

 

  • Inspect Immediately: Please inspect your packaging upon arrival.
  • Report Damages: Note any damage on the freight carrier’s delivery receipt before signing.
  • File a Claim: Please take photos of the damage and email us at orders@sabiagroup.com.au within 48 hours of delivery.
  • Missing: Please report any missing items to our team within 48 hours orders@sabiagroup.com.au

 

7. Product Assembly:

 

  • Flat-Pack Shipping: To minimize transit risks, most products are shipped flat-packed. Each product is accompanied by clear, user-friendly assembly instructions.
  • Optional Assembly Service: For an additional fee, we offer a professional assembly service. Please contact us to discuss your needs and obtain a quote.

 

8. Order Acceptance Conditions:

We reserve the right to review and, if necessary, decline orders based on the serviceability of the delivery address or if delivery costs are deemed excessively high.

 

9. Returns:

For information on returning a product, please see our Return Policy.

 

10. Contact Us

For any questions regarding our shipping policy, please contact:

Phone: +61432 208 011

Email: orders@sabiagroup.com.au